Digital Service Manager (m/f/x)

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Date: 22-Nov-2022

Location: Munich, Germany, 81379

Company: Daiichi Sankyo Europe


Passion for Innovation. Compassion for Patients.


Daiichi Sankyo and its 16,000 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products. In Europe, we focus on two areas: In the cardiovascular space, our strong portfolio of medicines reflects our long-standing commitment and shows that we care for every heartbeat; in oncology our goal is to become a global pharma innovator until 2025 by providing novel therapies to patients across the world. Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries. For more information:


For our headquarter in Munich we are seeking highly qualified candidates to fill the position:


Digital Service Manager (m/f/x)

The position:

You are an experienced product owner up to every trick and complexity of healthcare industry is appealing to you? You’re experienced in setting-up partnerships between corporates and startups and have a track record of successful joint market implementations? This is your call to action!

With a brand-new organization around digital strategy and excellence focusing on setting industry standards on customer experience we are searching for people that are not afraid to shape their area of responsibility. You will be working on identifying, validating and implementing digital innovations (make and buy) to create the best customer experience for our customers. If digital health is an exciting inspiration for you and living the ambidextrous world of digital innovation in corporates is your passion, join us with your hands-on mentality and can-do attitude! 

We are offering a flexible, international and interdisciplinary working environment that can be adapted to your individual requirements. It’s all about our people at Daiichi Sankyo – so we’re looking forward to meeting you!  


Roles and responsibilities:

  • You support the business in the identification of digital opportunities for their customers and create a digital service vision

    • Together with the business and CX Research you identify where digital might bring value to our customer and ensure our ideas are feasible

    • You create the digital service vision and act as ambassador and primary contact for all queries related to the service idea

    • You ensure problem solution fit together with CX Design by integration of customer feedback and check business value by close collaboration with internal and external stakeholders 

  • You drive ideas from prototype to a marketable solution and scale them across our 13 European markets

    • You define the business model and value proposition in alignment with business and potential partners 

    • You own the product roadmap, prioritize the backlog and define the minimum feature set (in case of acceleration in alignment with the partner)

    • You are responsible to ensure all regulatory, legal and compliance requirements for a market launch and scaling across markets

  • You accelerate ideas with external partners to a marketable solution 

    • You negotiate partner contract in alignment with cross-functional team (legal, compliance, IT) and business development

    • You ensure the alignment of product roadmap and backlog with DS product vision and facilitate market implementation with local counterparts

    • You steer the partnership to meet timelines, budget and quality requirements


  • As agile product development is still quite new to the organization you support establishing standards with regard to processes, methodologies and tools 


Personal skills and professional experience:

  • Your experience is more valuable than your university degree, therefore show us what proves your understanding of digital service development (in the pharma industry)

  • Translating fuzzy customer needs into a validated idea and service vision is part of your DNA 

  • You have at least 3 years’ experience in the role of a PO / venture architect / start-up collaboration management in a start-up or a corporate innovation environment and successfully launched digital products

  • Your experience in the healthcare industry is very valuable and will be favored as well as experience in development of digital med-tech / care applications, e.g. DiGA 

  •  Experience in digital product development and implementation of new business models in a healthcare environment are the cherry on the cake. 

  • You have proven strong collaboration and communication skills to drive effective stakeholder management

  • You’re experienced in working and guiding cross-functional teams and delivering on a common goal

  • You bring in an entrepreneurial mindset and friends describe you as a creative and strategic thinker

  • Fluent in English



What we offer

Working at Daiichi Sankyo

At Daiichi Sankyo in Europe, we offer a workplace where your voice is heard. Everything we do, we do with a high level of commitment and a clear focus on patients’ needs. We know that our bold ambition to change patients’ lives for the better can only be achieved through the power of collaboration and the exploration of new approaches. Thus, we encourage our colleagues across Europe to be courageous, to bring their ideas to the table and to embrace opportunities to grow. When you join our European family, you will be a part of a dynamic company where everyone, no matter their role, rolls up their sleeves and gets things done.