Director Customer Service Project Manager / Analyst (m/f/x)

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Date: 11-Jun-2019

Location: Munich, Germany, 81379

Company: Daiichi Sankyo Europe

Legal Entity: Daiichi Sankyo Europe GmbH


Passion for Innovation. Compassion for Patients.™

Daiichi Sankyo and its 15.000 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products. In addition to a strong portfolio of medicines for hypertension and thrombotic disorders, under the Group’s 2025 Vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology”. Our European headquarters are in Munich, Germany and we have affiliates in 12 European countries. For more information:

For our Customer Service Department in Munich we are seeking highly qualified candidates to fill the position:



Director Customer Service Project Manager & Analyst (m/f/x)


The Position:

This position will be responsible for leading and managing projects for process improvements in the area Customer Service on an international level involving various internal and external parties.


In addition you will work on data analysis from various systems e.g. SAP, Business warehouse etc. and on process analysis to improve our internal Customer Service processes. You will support the teams Customer Service international / Customs, Demand Planning, Customer Service and Affiliates.



Key responsibilities:

  • Lead and drive process improvement projects on an international level incl. status reporting to management
  • Develop plans in order to enhance distribution in different channels of trade and different partners
  • Conduct distribution and supply network studies, monitor inventory and analyze requirements in order to develop strategies to achieve desired delivery times
  • Extract information, develop metrics to measure and improve overall performance
  • Analyze performance and productivity data and error rates
  • Optimize use of existing tools and implement new tools in order to implement the strategy of the department
  • Train employees in new processes and reporting tools



Professional experience and personal skills:

  • Bachelor/Master degree in economics, business administration or related field of study
  • Practical experience in project management as project lead in an international environment preferable in customer service, commercial supply chain or logistics area minimum 8 years, preferably in pharmaceutical oncology, retail or consumer goods industry
  • Practical experience in the field of Customer Service Analysis
  • PM education e.g. PMP is a plus
  • Strong analytical skills and process orientation
  • High affinity to numbers and cost-benefit analysis
  • Team player with strong interpersonal and communication skills
  • Strong communication skills with a proven ability to communicate with business stakeholders
  • Ability to work within high-performing teams in highly collaborative environments
  • Ability to problem solve and innovative process improvements
  • Good knowledge and experience with Microsoft Office (Word, Excel, PowerPoint) incl. makro programming, Knowledge in business warehouse and analysis and dashboard tools e.g Qlik
  • Good knowledge in SAP especially in the modules SD, MM and business warehouse
  • Excellent German and English verbal and written skills


What we offer:


We offer an interesting, diversified and challenging position, good contractual conditions, flexible working models, all the social benefits of a modern company and a professional environment where you will have the opportunity for personal growth.


Please apply online at our Career Portal. We are looking foward to hearing from you.