Global Service Manager (f/m/x) Global ERP

Passion for Innovation. Compassion for Patients.

With over 120 years of experience and approximately 19,000 employees in more than 30 countries/regions, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.

In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life.

In Oncology, we are driving innovation in solid tumours and blood cancers, founded on breakthrough science from our own labs in Japan. We aspire to create better tomorrows for people living with cancer and their loved ones.

Our European headquarters are in Munich, Germany, and we have affiliates in 15 European countries and Canada.

For our Global ERP team in our headquarter in Munich, we are seeking highly qualified candidates to fill the position 

Global Service Manager (f/m/x) Global ERP

Purpose of the function:

Are you ready to take the lead in managing global ERP application services for a dynamic, internationally-oriented company? We are seeking a Service Manager (m/f/x) Global ERP who will be responsible for overseeing the operation, performance, and enhancement of our ERP application services globally. This role is pivotal in ensuring a seamless service experience across various regions and functions, working closely with regional service managers and global ERP solution teams.

Roles and Responsibilities:

• Oversee global ERP applications including SAP ECC, SAP S/4HANA, and other integrated solutions. Ensure high service quality, availability, and performance
• Define and align SLAs, KPIs, and OLAs with global IT Service Management and Business Relationship Managers to meet business needs
• Report on KPIs, OLAs, and SLA achievements, managing any violations or major service issues
• Develop positive relationships with business peers and IT counterparts globally, collaborating on incident and problem management
• Ensure efficient incident, problem, and change request handling within the global ERP support team, following standardized global processes
• Propose measures for optimization for business processes based on experience and lessons learned
• Review and assess new change requests, coordinating complex changes with relevant stakeholders
• Create and maintain SAP applications training materials and documentation for service management areas
• Manage coordination with external partners and resources for various projects or initiatives
• Engage in planned audit activities, addressing any findings in collaboration with global ERP solution heads

Personal skills and professional experience:

• Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field

• At least 5 years proven experience in IT service management, with a focus on ERP applications (SAP ECC, SAP S/4HANA) preferably in a global environment

• Strong customer and service focus with excellent presentation skills

• Ability to analyze complex situations and propose solutions

• Experience in managing relationships with internal business customers and external suppliers

• Strong communication, collaboration, and conflict management skills

• Prioritization skills and experience with SAP environments

• Knowledge of GxP, SOX requirements, and business processes in logistics and supply chain

• General understanding of SAP ECC/S4 HANA landscapes and support processes

• Experience with Service Now and ITIL certification is preferred

• Ability to work in a fast-paced, international team environment with multiple priorities

• Strong verbal and written communication and presentations skills in English, German or any other European language is a plus

Why work with us?

Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.

For more information: www.daiichi-sankyo.eu