IT Applications Service Manager (m/f/x)

Passion for Innovation. Compassion for Patients.

With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer. Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries and Canada.

For our offices in Munich, we are seeking qualified candidates to fill the position of

IT Applications Service Manager (m/f/x)
- limited to one year - 

As a Service Manager HR Applications (f/m/x) is "end to end" you are responsible for all IT services that are relevant for internal customer groups (Primary group being HR). The main application in this area of responsibility is SAP Success Factors (SF) amongst others. You act as a point of contact for the relevant customer group/s, IT colleague and external partners, supporting the transition of requirements into solutions. 

Role and responsibilities:

• End to End IT service responsibility for the European HR department and other cross functional areas

• Work with external implementation and AMS partners to ensure incidents and change requests are managed and addressed in appropriate timely manner

• Act as the point of escalation for the stakeholder and escalate internally and externally where necessary

• Report KPI´s and SLA achievement and manage violations or major service issues. Act as escalation instance towards business

• Ensure that regular status update for projects and services are conducted with all stakeholders to review performance against the agreed milestones and service levels and to exchange information about ongoing projects and new demands

• Align with business unit & other Business Relationship Managers about the overall prioritization of the project portfolio

• Main application in focus is SAP Success Factors (SFSF) with its interfaces and add-ons and other HR Applications such as Learning Management Systems

• Evaluate and define service maintenance & release windows and align with IT Change Management and IT Service / Delivery Manager

• Support and Engage in Regional and Global IT and HR Projects and Implementations.

Requirements:

• University Degree with 5 years or more experience

• 5 years of experience or more in either IT Service Management or IT Service Delivery  or IT Operations or similar IT Areas

• Very strong customer and service focus

• Ability to analyze very complex situations in unknown environments

• Good knowledge of business processes in regulated environment, understanding of business HR processes

• Strong communication, collaboration, presentation skills.

• Strong negotiation and vendor/stakeholder relationship management skills

• Prioritization skills and experience

• Knowledge of IT architectures and business applications

• Knowledge of ITSM Tools and IT Asset Management

• Good knowledge of ITIL standards

• General knowledge on latest relevant information technology trends.

Why work with us?

Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.

For more information: www.daiichi-sankyo.eu