IT Configuration & Change Manager (ITIL) (m/f/x)

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Date: 10-Feb-2021

Location: Munich, Germany, 81379

Company: Daiichi Sankyo Europe

Affiliate: Daiichi Sankyo Europe GmbH


Passion for Innovation. Compassion for Patients.™

Daiichi Sankyo and its 15.000 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group’s 2025 vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology. Our European headquarters are in Munich, Germany and we have affiliates in 13 European countries including Denmark, where Copenhagen acts as the Nordic headquarter. For more information:


For our headquarter in Munich we are seeking highly qualified candidates to fill the position:


IT Configuration & Change Manager (ITIL) (m/f/x)


The position:

The Configuration & Change Manager acts as a facilitator, responsible for managing the change queue and ensuring change are made efficiently with minimum risk to the organization.
Furthermore, he is responsible for maintaining information about Configuration Items required to deliver IT services.


Roles and responsibilities:

  • Authorize and approve minor/low changes
  • Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
  • Authority to implement or reject a change
  • Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed
  • Prepare Change Summary Sheet that summarizes all RFC’s
  • Defining the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships
  • Management of configuration Items (monitoring of entries in CMDB) - Able to capture the information asset and IT asset managed by IT department by using an asset tracking method or system    
  • Adaptation and further development of CMDB System (Service Now)
  • Provide training for the CMDB
  • Define and maintain interfaces to other processes


Personal skills and professional experience:


  • University degree or vocational training with 5 to 8 years of experience in a IT related project environment
  • Process oriented way of working
  • Service focus, team-minded
  • Deep knowledge in ITIL framework
  • Ability to work independently and collaborate with customers and stakeholders
  • Very good communication skills, fluent in German and English
  • ITIL 3 or 4 certificate



What we offer:


We offer an interesting, diversified and challenging position, good contractual conditions, flexible working models, all the social benefits of a modern company and a professional environment where you will have the opportunity for personal growth.


Please apply online at our Career Portal. We are looking foward to hearing from you.