Senior Manager CX Cardiovascular Portfolio Marketing (m/f/x)

Passion for Innovation. Compassion for Patients.

With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.

In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer.

Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries and Canada.

We are seeking highly qualified candidates to fill the position:

Senior Manager CX Cardiovascular Portfolio Marketing (m/f/x)

The Position:

In this role you will drive all relevant customer experience activities for our portfolio on a European  level and report directly to the European Portfolio Lead.
Your main task will be to thoroughly understand customer needs and align these insights with the strategic requirements of our portfolio.

Roles & Responsibilities:

• Continue to develop and strengthen the brand identity of our cardiology portfolio
• Develop & drive implementation of the portfolio strategic framework focusing on an integrated customer experience approach
• Engage cross-functionally to deliver a comprehensive customer experience strategy for our cardiovascular portfolio including Medical Affairs, Market Access and Digital Excellence
• Partner with brand teams in driving implementation of Single Minded Proposition for our portfolio
• Develop content that is relevant for the customers, in the right time and in alliance with brand and affiliate teams
• Collaborate closely with headquarter and country cross-functional teams to ensure that best practice and/or pain points are identified and shared
• Challenge the strategic and tactical plans (EU and affiliates) for the portfolio focusing on creating one E2E customer journey
• Define and drive the implementation of customer experience activities and content according to customer needs

Education & Professional Experience:

• Degree in business or scientific studies
• +5 years experience in Marketing/Sales in pharmaceutical industry
• Commercial experience and acumen
• Experience in building impactful customer interaction
• Experience in creating personalized content for HCPs through development of modular content and supporting localization and implementation, considering customer journey
• Hands-on proactive approach and accountability
• Good communication and strong social skills
• Experience to work in and lead cross-functional and cross-cultural teams
• Ability to work in English - fluent written and spoken, additional language is a plus

Why work with us?

Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.

For more information: www.daiichi-sankyo.eu