Commercial Excellence Manager - 70000085

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Date: 11 Mar 2025

Location: Toronto, Canada, M5X 1E3

Company: Daiichi Sankyo Europe

Passion for Innovation. Compassion for Patients.

With over 120 years of experience and approximately 19,000 employees in more than 30 countries/regions, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.

In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life.

In Oncology, we are driving innovation in solid tumours and blood cancers, founded on breakthrough science from our own labs in Japan. We aspire to create better tomorrows for people living with cancer and their loved ones.

Our European headquarters are in Munich, Germany, and we have affiliates in 15 European countries and Canada.

Purpose of the function

The Commercial Excellence Manager plays a critical role in driving business performance by enhancing sales capabilities, optimizing commercial strategies, and implementing best-in-class practices across the organization. This role involves close collaboration with cross-functional teams, including Sales, Marketing and Finance, to identify and implement strategies that maximize revenue growth, improve customer engagement, and streamline operational processes. This individual will be responsible for developing and executing initiatives that promote commercial excellence and support the achievement of overall business objectives.

Roles and Responsibilities

Develop and implement strategic initiatives to optimize the commercial and sales approach, including the development of tools and methodologies for sales performance, planning, and forecasting.
Collaborate with Marketing and Analytics teams to refine customer segmentation and targeting strategies, ensuring tailored approaches for different customer segments and optimizing market reach.
Design, track, and report key performance indicators (KPIs) to assess the effectiveness of sales and marketing initiatives. Drive a performance-oriented culture by developing dashboards and delivering insights for continuous improvement.
Work with Sales and HR to design and implement training programs that elevate the skills and effectiveness of the sales force, including CRM utilization, product knowledge, and soft skills.
Oversee the effective development and utilization of CRM systems to ensure accurate data collection, sales activity tracking, and insights generation. Facilitate CRM training and maintain data integrity within the system. Champion best practice sharing within the region, highlighting the progress of Canada.
Act as a liaison between Sales, Marketing, Finance, and other departments to align objectives, ensure consistency in messaging, and streamline go-to-market processes.
Conduct market research to understand competitive positioning and market trends. Use insights to identify opportunities for commercial improvement and differentiation.
Collaborate with Finance to support the budgeting and forecasting processes, ensuring alignment with commercial objectives and providing insights for financial planning
Setup and implement the new CRM system, in relationship with the DS Europe Customer Excellence, Analytics and Solutions Team. Build systems and processes to support the cross functional POD model at the field level.
Work closely with the Commercial Director to setup the Commercial Excellence strategy and needs (e.g. Sales Force Effectiveness, Channel Effectiveness, Account Planning, Performance, Training, Patient Support Program Initiatives)
Responsible for the segmentation, targeting, account planning, incentive calculations, CRM system management and creation of insights / dashboard through market analyses
Work with the Alliance Partners to exchange and implement best practices in the Oncology team.

Further Roles and Responsibilities

Education & Experience

Education:

University Degree • Bachelor’s degree in Business, Marketing, Life Sciences, or a related field. MBA or equivalent advanced degree preferred. Required

Experience:

5 to 8 years experience in Commercial Excellence, Sales Operations, or a similar role within the pharmaceutical, biotech, or healthcare industry. Required

Skills and additional Requirements

Strong analytical and problem solving skills with the ability to interpret complex data and transform it into actionable insights. High

Proficiency in CRM software (e.g., Salesforce), business intelligence tools (e.g., Tableau, Power BI), and data analysis tools. Advanced knowledge of Excel and PowerPoint. High

Excellent communication, presentation, and interpersonal skills with a proven track record of working effectively across departments. High

Demonstrated ability to manage multiple projects with competing priorities and deliver results within set deadlines. High

Experience with change management principles, with the ability to implement and drive adoption of new processes and tools. High

Comfortable with uncertainty, consistently delivering results by embracing change, taking initiative, and finding clarity in complex entrepreneurial environments. High

Passion for customer engagement and improving the customer experience in the healthcare space. High

In-depth understanding of the pharmaceutical industry, regulatory landscape, and market dynamics. Medium

Why work with us?

Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.

For more information: www.daiichi-sankyo.eu

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