Customer Experience Specialist (m/f/x) - Region Geneva -

Passion for Innovation. Compassion for Patients.

With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.

In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer.

Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries and Canada.

We are seeking highly qualified candidates to fill the position:

Customer Experience Specialist (m/f/x) – Region Geneva – 

The Position:

Establishing and maintaining customer contacts in order to generate prescriptions.

Roles & Responsibilities:

• Establishing and maintaining contact with the most important/relevant prescribers and therapy decision-makers/KEEs (definition of specialties according to target group specifications (targeting list) provided by sales management) in hospitals and the outpatient sector / GPs.
• Organizing and conducting regional training events/sponsorships. 
• Participating in national and international congresses, including booth supervision and customer contact. 
• Regular area analysis (frequency according to sales management specifications) of figures, customers, networks, competitor activities, and development of concrete measures to achieve specified goals (such as revenue, sales, market share, visit frequency, number of training events, etc.).
• Creating specific reports (e.g., CRM report, monthly report, account plans). 
• Planning the use of the regional budget and monitoring/adherence to it. 
• Close collaboration with MSLs in the area. Planning and executing joint activities according to defined goals.
• Regional implementation of the specified sales and communication strategy (including key messages). 
• Continuous evaluation of new stakeholders/networks in the region. 
• Participation in national and regional internal meetings. 
• Continuous development of subject, product, and competitive knowledge.
• Knowledge and compliance with internal and external legal requirements (compliance, pharma code, HMG, VITH). 
• Scheduling target groups according to specifications.
• Regular exchange with team colleagues – sharing best practices.
• Participation in defined projects (marketing, sales, etc.)

Education & Professional Experience:

• Completed paramedical vocational training
• Experience in pharmaceutical sales
• Proven sales skills
• Established network of trust with GPs & OBCs
• Experience in the cardiovascular field is an advantage
• Network in the field of cardiology is an advantage
• Good MS Office skills and confident use of modern CRM systems
• Analytical skills
• Fluent in French & English, German is an advantage
• High self-motivation
• Goal and performance orientation
• Team player
• Empathic, open and constructive personality with a passion for sales

Why work with us?

Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.

For more information: https://nordics.daiichi-sankyo.eu/